09:15 - 09:30 I Welcome and Registration
09:30 - 10:00 I Tourism that gives life: beyond sustainability.
This keynote will address the role of sustainability and regenerative tourism as key drivers in the transformation of the tourism model.
10:00 - 11:00 I Workshop A: Designing accessible jobs and inclusive recruitment processes (supported employment)
Practical tips for adapting positions, defining roles, and conducting inclusive recruitment processes, incorporating the supported employment approach.
10:00 - 11:00 I Workshop B: Useful hotel technology: AI, automation and accessibility in the guest experience
Tools and use cases to improve efficiency and service: Artificial Intelligence, automation, and accessibility applied to the customer experience.
10:00 - 11:00 I Workshop C: Lab: designing an inclusive and accessible tourism package (role play)
Practical exercise to create an accessible tourist package integrating disability in different areas. Team simulation assuming the role of a tour operator, designing an accessible trip to one of the Balearic Islands.
11:00 - 11:30 I Coffee break
A short break to recharge and keep connecting – Eivissa Hall
11:45 - 12:15 I Motivational Keynote
Marta Arce, judoka paralímpica, conferenciante nos da las claves para transformar las aparentes debilidades en fortalezas para poner nuestro talento a trabajar y construir nuestro futuro lleno de inclusión e igualdad de oportunidades
12:15 - 13:00 I Regenerative tourism: when the destination gives more than it receives
Beyond reducing impact: how a destination can create value and give back more than it takes, driving sustainability, community impact, and new opportunities in the tourism sector.
13:00 - 13:30 I 90-day action plan: from Congress to hiring
13:30 - 13:45 I Official closing ceremony
D. Miquel Rosselló, Director General de Turismo del Gob. de las Islas Baleares
Dña. Margarita Prohens, Presidenta del Gob. de las Islas Baleares
Dña. Virginia Carcedo, Vicepresidenta Ejecutiva Inserta Empleo e Inserta Innovación