Attendee reception, registration and self-assessment test
Opening video: Citizens’ perception of tourism in the Balearic Islands
Opening ceremony
D. Jaime Martínez, Alcalde de Palma de Mallorca
Dña. Catalina Teresa Cabrer, Consellera de Trabajo, Función Pública y Diálogo Social del Govern de les Illes Balears
Dña. Ana Pilar Cruz, Directora General de Inserta Empleo
The tourism industry: impact and trends
Round table:
Coffee break
Hall Sala Eivissa
Round table: Tourism value proposition and reputation. The case of the Balearic Islands
Can tourism afford not to be inclusive?
Round table
El caso Ilunion Hotels: retos y claves del turismo con tod@s incluidos
El caso Ilunion Hotels: retos y claves del turismo con tod@s incluidos D. José Ángel Preciados, Consejero Delegado de ILUNION Hotels.
Networking lunch
Hall Sala Eivissa
Innovation and technology in the tourism industry value chain.
Presentation
Coffee Break
Una pausa breve para recargar y seguir conectando.
Round table: New talent needs: Dual Vocational Training
o Iberostar case study: experience and learnings on Dual VET applied to tourism
Conclusions of the day
Welcome and Registration
Keynote on Sustainability and Regenerative Tourism
Workshop A: Designing accessible jobs and inclusive recruitment processes (supported employment)
Practical tips for adapting positions, defining roles, and conducting inclusive recruitment processes, incorporating the supported employment approach.
Workshop B: Useful hotel technology: AI, automation and accessibility in the guest experience
Tools and use cases to improve efficiency and service: Artificial Intelligence, automation, and accessibility applied to the customer experience.
Workshop C: Lab: designing an inclusive and accessible tourism package (role play)
Practical exercise to create an accessible tourist package integrating disability in different areas. Team simulation assuming the role of a tour operator, designing an accessible trip to one of the Balearic Islands.
Coffee break
Regenerative tourism in action: when destinations give back more than they receive
Panel discussion
90-day action plan: from Congress to hiring
Official closing ceremony
Cerramos el congreso poniendo en valor lo construido: acuerdos, aprendizajes y el impulso compartido para avanzar hacia un turismo más sostenible, inclusivo e innovador.
Cultural performance
A cultural closing to celebrate the territory and its identity. A light and authentic moment to share as a community and say goodbye with positive energy.